Skip to main content

At the height of the pandemic, consumers looked to digital channels for everything from toilet paper to exercise classes. They also shifted much of their banking activity from traditional branch transactions to online and mobile platforms, accelerating the need for banks to innovate and digitize. 

Many banks in the Middle East & Africa that have already embarked on digital transformations have been able to respond to the consumer demand for innovation in banking products and services, increase revenue and reduce costs.

This report looks at:

  • Challenges facing all banks in launching or expanding their digital transformation

  • Examples of how banks in the Middle East & Africa have approached their digital journeys

  • The most efficient digital transformation path

Download "Banking's Digital Transformation Journey: Challenges, Approaches and Successful Journeys in the Middle East & Africa" to learn more.

This report was co-authored by the following experts within Mastercard’s Data & Services team in the Middle East & Africa: Ali Abbasi, Senior Managing Consultant, Adham Fahmi, Principal; and Andras Kovacs, Principal.

Download the Report

By clicking download, I am requesting that Mastercard send me information about Mastercard business products and services. I acknowledge and agree that my personal data may be processed in accordance with Mastercard's Privacy Notice and Terms of Use.

Related Resources

Report
A Redeeming Future: Banks' Digital-First Reward Programs

In the confused space occupied by reward programs offering the wrong rewards at the wrong time, one thing is clear: the experience of redeeming rewards is as important as the rewards themselves. Learn how banks' can redeem their rewards programs in this report.

Recovery Insights
Chronicles of the New Normal: How Open Banking Can Address New Customer Needs

Let us imagine we are in 2021 and the world has left behind the worst of the COVID-19 pandemic. No doubt life has changed, and governments, companies, and individuals are adapting to a “new normal.”

White Paper
Open Banking: A Vision from the Arab World

Much of the Arab world is fast emerging as a global open-banking microcosm. This report—co-authored by the MFTA Open Banking Working Group (led by Hakan Eroglu of Mastercard) and the AMF—outlines a five-step framework for open banking in the region.

Report
Banking's Next Experiment: Innovation in a Digital, Post-Covid World

Learn how financial institutions are testing new ways to reach and engage today’s banking consumer, and how they’re applying those results.