At the height of the pandemic, consumers looked to digital channels for everything from toilet paper to exercise classes. They also shifted much of their banking activity from traditional branch transactions to online and mobile platforms, accelerating the need for banks to innovate and digitize.
Many banks in the Middle East & Africa that have already embarked on digital transformations have been able to respond to the consumer demand for innovation in banking products and services, increase revenue and reduce costs.
This report looks at:
Challenges facing all banks in launching or expanding their digital transformation
Examples of how banks in the Middle East & Africa have approached their digital journeys
The most efficient digital transformation path
Download "Banking's Digital Transformation Journey: Challenges, Approaches and Successful Journeys in the Middle East & Africa" to learn more.
This report was co-authored by the following experts within Mastercard’s Data & Services team in the Middle East & Africa: Ali Abbasi, Senior Managing Consultant, Adham Fahmi, Principal; and Andras Kovacs, Principal.