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Mastercard Cardholder Services

Drive brand loyalty and preference with benefits and services designed to meet customer’s everyday needs both home and while traveling.

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Transform choice into loyalty that goes beyond points and offers

Tap into a network of loyalty solutions with Mastercard Cardholder Services. You’ll drive engagement and deepen customer relationships, helping to grow your business. From business-to-business (B2B) to business-to-business-to-consumer (B2B2C) products and services, Mastercard makes solutions available globally through multiple vendors, helping you innovate and scale.

Our offerings provide benefits including:

  • Cost advantages through economies of scale
  • End-to-end product management and servicing
  • Efficient access to global benefits and insurances

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Let one of our specialists show you how Mastercard Data & Services 
can help increase engagement and grow your loyalty program.

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With a customer-first approach, our global team of experts is dedicated to sourcing, onboarding and managing a diverse catalog of benefits and services to drive differentiation and customer loyalty.

Leveraging benefits through Mastercard ensures high-value, low-cost scalable solutions combined with a powerful consumer engagement platform, offering:

The Mastercard Cardholder Services advantage:

markets (largest global footprint).
years of experience developing loyalty programs.

Increase engagement and grow your loyalty program through a wide range of solutions

Mastercard Concierge Services

A 24/7 personalized concierge service offering access to experiences and privileges whether at home or away.

  • Digital Concierge offers a high-tech, mobile-first solution for supporting cardholder travel and lifestyle needs
  • Premium Concierge provides personal attention to high and ultra-high net worth cardholders and offers extraordinary experiences and privileges, driving top-of-wallet preference with your most profitable cardholder segment
  • Mastercard Concierge connects cardholders to agents who make life easier, provided personalized services and experiences including: travel, entertainment, wellness, dining and shopping.
Mastercard Concierge Services illustration
Airport services illustration

Airport Services

Increase spend and brand affinity by enhancing the cardholder airport experience.

  • Airport Lounge enables cardholders access to more than 1,300 lounges in over 600 cities worldwide
  • Airport Transfer offers personal transportation to and from 179 airports across 75 countries
  • Fast Track allows cardholders to bypass long airport lines by booking faster access to security checkpoints. It’s available in 90+ airports across 70 countries (and growing)
  • Flight Delay Pass provides cardholders a complimentary lounge visit in case of a qualifying flight delay

Insurances & Assistances

Optimize cardholder spend and loyalty with customizable insurance products.

  • Travel and Everyday Insurances provide 24/7 fully digital access to insurance coverages and claim management so cardholders can enjoy their travel experiences and everyday purchases with peace of mind
  • Assistances build cardholder confidence at home and on the road
    • Alo Moves Digital Wellness (NEW) limited availability
    • Emergency Home Assistance (NEW) limited availability
    • Bond Personal Security App (NEW) limited availability
    • Roadside Assistance
    • Telehealth
    • Travel Assistance Services
Insurances & Assistances illustration
Card holder services connectivity illustration


Flexiroam offers fast, secure connectivity to the fastest network in range

Effortless global data roaming with the freedom to choose between multiple connectivity options (eSIM or SIM card).

Flexiroam brings your cardholders:

  • Speed — Automatic connectivity to the fastest network in range
  • Savings — High-speed internet at no cost to the cardholder
  • Ease — One-time setup through the Flexiroam app

Digital Benefit Presentment

A consumer engagement platform that unifies and presents benefits, services, experiences, offers and functionality through an easy-to-use, single digital interface

  • Flexible – adding and changing services is easy and seamless
  • Personalized - segmentation and PAN-level benefit allocation capabilities allow for a high degree of personalization
  • Integrated - ability to integrate within your digital environment through various implementation options
Card holder services digital benefit presentment illustration

Strengthen loyalty and drive engagement

Mastercard Cardholder Services offers benefits and insurances that support your segment – we do the heavy lifting so you don’t have to.

Commercial banks
Retail banks
Small business

Mastercard Consulting

Partner with our consulting experts to help you identify the best way to optimize brand loyalty and card preference.

Explore Mastercard Advisors

Cardholder services case study How Mastercard E-commerce and Mobile Phone Insurances drove an increase of 68% in average total value for new cardholders

A European issuer who offered Mastercard E-commerce and Mobile Insurances wanted to measure the impact of the benefit on card usage and spend to attract new customers and engage existing cardholders. Mastercard Cardholder Services ran a test to include all cards in those countries and divided cards into two groups, a pre-offer period and post-offer period. By comparing a test and control group, Mastercard measured an increase in overall card spend with the addition of E-commerce and Mobile Insurances.


Related capabilities


Mastercard Advisors business consulting services solve challenges using expertise in strategy, analytics, consumer loyalty, risk, sustainability, and payments.