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Small Business Services

Meet the banking needs of small and medium enterprises (SMEs).

Talk to an expert

Talk to an expert

Support SMEs worldwide

Mastercard Data & Services empowers financial institutions to understand the value of the SME market, develop differentiated products, expand relationships and improve engagement. 85% of SMEs use financial products made for consumers. We help you understand SMEs' challenges, needs and preferences for financial products to capitalize on this untapped audience with sizeable revenue potential for your financial institution.

Small business segment mid page
Boost SMEs’ success through smart banking solutions
Decide

Understand the market dynamics of the SME segment

SMEs have an outsized impact on the global economy, yet many banks have underinvested in this segment, resulting in inadequate value propositions and dissatisfaction from SMEs that are increasingly turning to non-traditional financial providers. As a result, more than 80% of SMEs are using banking products designed for consumers. Still, SMEs look to their banks to provide partnership, advice and comprehensive services—which is a sizeable opportunity for financial institutions. We provide:

  • Market analysis and competitive assessment
  • Opportunity sizing
  • Go-to-market strategies
  • Top-line business case
  • Macroeconomic trends
  • Customer sentiment analysis
  • Portfolio segmentation and payment trends for SMEs

 

Solutions we offer

 

Small business segment - decide
Build

Create SME centric products and services

Design value propositions and launch products made with SMEs in mind. We offer:

  • Market and competitor review
  • Gap analysis, customer value proposition design and concept testing
  • Design workshop to develop a prototype rapidly
  • Implement and launch a best-in-class digital experience
Small business segment - build
Grow

Acquire SME customers and expand relationships with current SME customers

Identify new SME clients and cross-sell relevant products with improved sales strategies and tools.

  • Identification of ideal card prospects within the business or consumer banking base
  • Design of SME acquisition and activation strategies
  • Conduct a sales and onboarding processes diagnostic and optimization
  • Deploy sales training programs through digital channels
  • Product launch and marketing campaign design and execution
Small business segment - grow
Improve

Increase SME engagement with better lifecycle management strategies

Bolster lasting engagement with SMEs and improve usage and retention for SME products.

  • Evaluation of SME banking product line strategy across all banking products
  • Customer segmentation and interaction model
  • Predictive analysis and optimization strategy
  • End-to-end customer journey mapping and diagnostic
  • Design and execution of marketing campaigns, leveraging the rewards and offers platform

 

Solutions we offer

 

Small business segment - improve
A European bank’s campaign saw 100% increase in business card spend

A European bank wanted to reach small businesses and grow its SME card portfolio. Mastercard developed a cardholder promotion and media campaign to market a new business card offering and increase acquisition of SME cardholders. The engagement included design and execution of a B2C and B2B sales campaign to acquire customers, develop a communication strategy and execute a media plan to reach SME customers. This resulted in a 70% increase in business cards and 100% increase in business card spend over 6 months.

CUSTOMER STORY

Related resources

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A not so small portfolio optimization opportunity

Nearly 80% of U.S. small businesses use a personal card for business expenses, partly because they don’t understand the benefits of a commercial card. Banks with the right strategy can help small businesses make the switch.

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US small business growth in a shifting economy

Small business growth has been spurred by the pace of business creation, the rise of online marketplaces and resilience in consumer spending. What’s next?

Report
Optimize your small business cards portfolio 

More than half of small businesses in Australia use their personal cards for business expenses. Propensity models are now helping banks identify the best approaches to enticing them to switch to a commercial card.