Transform choice into loyalty that goes beyond points and offers
Tap into a network of loyalty solutions with Mastercard Cardholder Services. You’ll drive engagement and deepen customer relationships, helping to grow your business. From business-to-business (B2B) to business-to-business-to-consumer (B2B2C) products and services, Mastercard makes solutions available globally through multiple vendors, helping you innovate and scale.
Our offerings provide benefits including:
- Cost advantages through economies of scale
- End-to-end product management and servicing
- Efficient access to global benefits and insurances
Request a demo
Let one of our specialists show you how Mastercard Data & Services
can help increase engagement and grow your loyalty program.
With a customer-first approach, our global team of experts is dedicated to sourcing, onboarding and managing a diverse catalog of benefits and services to drive differentiation and customer loyalty.
Leveraging benefits through Mastercard ensures high-value, low-cost scalable solutions combined with a powerful consumer engagement platform, offering:
Increase engagement and grow your loyalty program through a wide range of solutions
Mastercard Concierge Services
A 24/7 personalized concierge service offering access to experiences and privileges whether at home or away.
- Digital Concierge offers a high-tech, mobile-first solution for supporting cardholder travel and lifestyle needs
- Premium Concierge provides personal attention to high and ultra-high net worth cardholders and offers extraordinary experiences and privileges, driving top-of-wallet preference with your most profitable cardholder segment
- Mastercard Concierge connects cardholders to agents who make life easier, provided personalized services and experiences including: travel, entertainment, wellness, dining and shopping.
Airport Services
Increase spend and brand affinity by enhancing the cardholder airport experience.
- Airport Lounge enables cardholders access to more than 1,300 lounges in over 600 cities worldwide
- Airport Transfer offers personal transportation to and from 179 airports across 75 countries
- Fast Track allows cardholders to bypass long airport lines by booking faster access to security checkpoints. It’s available in 90+ airports across 70 countries (and growing)
- Flight Delay Pass provides cardholders a complimentary lounge visit in case of a qualifying flight delay
Insurances & Assistances
Optimize cardholder spend and loyalty with customizable insurance products.
- Travel and Everyday Insurances provide 24/7 fully digital access to insurance coverages and claim management so cardholders can enjoy their travel experiences and everyday purchases with peace of mind
- Assistances build cardholder confidence at home and on the road
- Alo Moves Digital Wellness (NEW) limited availability
- Emergency Home Assistance (NEW) limited availability
- Bond Personal Security App (NEW) limited availability
- Roadside Assistance
- Telehealth
- Travel Assistance Services
Mastercard Consulting
Partner with our consulting experts to help you identify the best way to optimize brand loyalty and card preference.
The Mastercard Cardholder Services advantage:
A European issuer who offered Mastercard E-commerce and Mobile Insurances wanted to measure the impact of the benefit on card usage and spend to attract new customers and engage existing cardholders. Mastercard Cardholder Services ran a test to include all cards in those countries and divided cards into two groups, a pre-offer period and post-offer period. By comparing a test and control group, Mastercard measured an increase in overall card spend with the addition of E-commerce and Mobile Insurances.
