The COVID-19 pandemic has fundamentally changed customer behavior and preferences. As organizations in Asia work on providing greater customer support and engagement, customer experience leaders will need to re-think their strategies around channel prioritization, journey optimization, and more.
In partnership with BryterCX, this webinar will discuss how customer preferences and behaviors across channels have evolved, and more importantly, explore how organizations can leverage customer journey analytics to transform and deliver new customer experiences.
Managing Director, Client Solutions, BryterCX
Manager, Client Solutions, BryterCX
This Webinar Will Cover:
Identifying channel switching behaviors and anticipating potential issues
Gaining single-view visibility into the journeys that matter
Why the future of exceptional customer experience is journey intelligence