The global health crisis forced consumers to digital channels for many daily needs, from buying cleaning supplies and groceries to finding new hobbies and classes. This shift to digital also included banking needs – consumers had to transition from branch banking to mobile banking. The trend has pushed banks to reimagine their digital products as consumer preferences evolve and competition increases.
Many Asian banks that have already embarked on digital transformations have been able to respond to the consumer demand for innovation in banking products and services and increase revenue and reduce costs.
"Several transformations have shaped where retail banking is today. Now the industry is going through another massive shift – this time to digital ‘everything.’”
This report looks at:
Challenges facing all banks in launching or expanding their digital transformation
Examples of how banks in Asia Pacific have approached their digital journeys
The most efficient digital transformation path
Download "Banking's Digital Transformation Journey: Challenges, Approaches and Successful Journeys in Asia Pacific" to learn more.