Skip to main content

Digital Momentum and Beyond 

2020 accelerated e-commerce around the globe as retailers made the shift to digital. Learn what’s next in the commerce e-volution.

Consumers worldwide spent nearly $900,000,000,000 at online retailers in 2020 as Covid-19 forced mobility restrictions and new ways of getting goods and services. Digital momentum continues in 2021 for markets and industries around the world.

This report, the third in our Recovery Insights series, looks at how Covid-19 contributed to retail’s digital acceleration, how much of that digital spending we expect to be permanent by country and by sector, and the impact on the globalization of e-commerce.

"E-commerce made up roughly $1 out of every $5 spent on retail in 2020, up from about $1 out of every $7 spent in 2019.”

Download Commerce E-volution to learn more about Covid-19’s impact on retail and what to expect going forward.

Access the Report

Your user information has been pre-populated through a cookie. You may change your preferences or opt out at any time by clicking “Manage Cookies” the bottom of the site. 

By clicking download, I am requesting that Mastercard send me information about Mastercard business products and services. I acknowledge and agree that my personal data may be processed in accordance with Mastercard's Privacy Notice and Terms of Use.

Become 2021
Become 2021 Global Innovation Reports

Unlock actionable insights on the state of innovation today with annual industry-leading research by Harvard Business Review Analytic Services, powered by Mastercard.

Economics Institute
Global Outlook 2021 Report

The world became more distanced, domestically focused and digital in 2020. In 2021, pent-up demand will likely drive some recovery as socializing becomes possible and businesses start realizing the benefits of becoming more digital.

Recovery Insights
The Shift to Digital

The Covid-19 outbreak has accelerated the digitization of how we work, live and shop. Learn how businesses navigated the shift to digital, how consumers responded, and the spending trends likely to stay in a post-Covid-19 world.

Two Kinds of Consumers: Retail Trends in 2021

There are two kinds of consumers in the world. Learn how they are defining retail trends in 2021 in this report.