Consumers are emerging from a lingering pandemic into an unfamiliar global economy. Against significant shifts in the consumer wallet and digital disruption, organizations that thrive are the ones that continue to deliver customer value with innovation and customer-centricity.
This session will share insights from the latest Mastercard Economics Institute report - Shifting Wallets: New consumer spending habits, take a look at how consumers are shifting their spending with a reinvigorated appreciation for experiences, and discuss how organizations can navigate shifts in a rapidly evolving consumer landscape.
Insights on consumer spending across shopping, eating and travel in Asia and around the world
Tailoring marketing and loyalty campaigns based on observed spend trends
Delivering personalized and digital-first customer experiences to engage and delight
Aligning operational decisions with the shift in consumer behaviors to optimize resources
Chief Economist, AP & MEA, Mastercard
Senior Vice President, Advisors Consulting & Information Services, Mastercard
Senior Managing Consultant, Advisors Client Services, Mastercard