The Covid-19 outbreak has accelerated the digitization of how we work, live and shop. Learn how businesses navigated the shift to digital, how consumers responded, and the spending trends likely to stay in a post-Covid-19 world.
This week’s Chronicles of the New Normal is on the retailer push to digital. Consumers have had to change their daily behaviors in 2020 and retailers have similarly adapted their operations and their consumer experience strategies. Many of these shifts will likely continue to evolve in 2021. Read our latest blog to understand how to continue innovating.