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Covid-19 has drastically accelerated the pace of customers moving online.

With customers now embracing digital banking and moving many everyday transactions online, it is critical for banks to rethink their branch strategy - both from a customer experience and operational excellence point-of-view.

Join this webinar as we examine how evolving customer behaviors are necessitating changes to existing branch operations, and discuss how Covid-19 will shape the future of branches in an omni-channel era.

Webinar Speakers:

Casper Hsieh Headshot



Casper Hsieh

Senior managing consultant, Advisors

Erol Danon Headshot 

Erol Danon

Associate managing consultant, Advisors 

This Webinar Will Cover:

  • Assessing the impact of Covid-19 on branch banking

  • Reorienting branch strategy including Opening hours, service-channel mix, branch remodels and network optimization

  • Case studies from engagements with leading global and regional banks


View the Webinar

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