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Mastercard Webinar: Navigating COVID-19 with Omni-Channel Journey Intelligence


The COVID-19 pandemic has fundamentally changed customer behavior and preferences. As organizations in Asia work on providing greater customer support and engagement, customer experience leaders will need to re-think their strategies around channel prioritization, journey optimization, and more.

In partnership with BryterCX, this webinar will discuss how customer preferences and behaviors across channels have evolved, and more importantly, explore how organizations can leverage customer journey analytics to transform and deliver new customer experiences.

Webinar Speakers:

Chesley Smith, Managing Director, Client Solutions, BryterCX 

Chesley Smith

Managing Director, Client Solutions, BryterCX

Josh Johnson, Manager, Client Solutions, BryterCX 

Josh Johnson

Manager, Client Solutions, BryterCX

This Webinar Will Cover:

  • Identifying channel switching behaviors and anticipating potential issues

  • Gaining single-view visibility into the journeys that matter

  • Why the future of exceptional customer experience is journey intelligence


View the Webinar

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