Retail's Post-Pandemic Future

Over the last two years, the pandemic has brought about long-lasting impact to the retail landscape in Asia-Pacific; consumers and businesses alike had to adapt to rapid digitalization - changing the way they shop and sell - alongside evolving customer behaviors, expectations, and journeys. With restrictions gradually easing and borders reopening, how are retailers rethinking their strategy in a post-pandemic future?

Designed for Asia-Pacific retailers involved in strategy, commercial, digital, innovation, marketing and retail operations, join us for two hours of insightful content structured around the latest industry trends and opportunities, strategies on driving success in the new retail landscape, and a look at exciting retail innovations happening both regionally and globally.

Mastercard Recovery Insights: The E-Commerce Economy in 2022
(20 minutes)

Featuring the latest insights from the Mastercard Economics Institute, "The E-Commerce Economy" will outline and explore:

  • The shift to digital: How sticky is the shift to digital in the online retail and services sectors post-pandemic? What are some emerging trends?
  • Dimensions of digital commerce: What are the recent e-commerce adoption trends among businesses like? How different is the extent of e-commerce sales across small vs large businesses? How much of business activity is done through online channels?
  • Cross border e-commerce post-pandemic: Has cross-border e-commerce accelerated post-pandemic?
  • The pandemic effect: Impact of travel recovery and work-from-home trends on consumer spend patterns

Session Speaker

Panel: Driving Retail Success in the Post-Pandemic Digital Boom
(60 minutes)

Hear how global retailers are rethinking their strategies to drive success in the new retail landscape:

  • Reviewing major changes driven by the pandemic – which initiatives are likely to stick?
  • With an increased focus on omnichannel retailing, how are retailers re-strategizing their network strategy and customer engagement channels?
  • How can retailers leverage data, technology, and partnerships to reinvent Asia’s retail landscape?
  • What are some effective strategies/ programs to deliver exceptional customer experiences and drive deeper customer relationships?

Session Speakers

 

Retail Reimagined: The Age of Experimentation and Innovation
(30 minutes)

Check out the latest retail innovations happening in the region and around the globe, and envision what the future of retail could look like:

  • Retail in the new normal: Optimizing store designs, retail operations and shoppers' journeys
  • Designing the next in-store experience: Purposeful, automated, seamless, and unified
  • Getting on the metaverse bandwagon: What's likely, near, and real?

Session Speakers

 

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