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EUR/NAM - Excellence in Customer Engagement Summit UK & NAM
SINGAPORE 2024

Excellence in Customer Engagement Summit

Mastercard's Excellence in Customer Engagement Summit Returns to Singapore for the Second Year


Against the backdrop of market uncertainties and a rapidly evolving consumer landscape, what are organizations in Asia Pacific doing to future forward their businesses and win over the consumers of today and tomorrow? 

Exploring just that, Mastercard hosted an exclusive one-day summit in Singapore last August featuring a curated agenda comprising of 10+ industry keynotes and dialogues to facilitate new connections, insights and ideas for leaders across retail, travel, dining, telco, CPGs and more.
 
Attended by more than 200 participants from 78 brands across Asia Pacific, check out the best highlights from the inaugural summit below:

Singapore| Excellence in Customer Engagement Summit

 

Sessions included:

  • A macro and micro view of the forces shaping Asia’s consumer markets
  • How APAC business leaders are leveraging data-backed insights to drive optimization, change and transformation
  • Fresh insights from top brands in the region on what's at the top of their executive agenda in a post-pandemic landscape
  • The keys to winning over today’s digital customers with trust, innovation and a customer-centered loyalty and engagement strategy

 

Featured speakers:

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David Mann
David Mann Chief economist - AP, Mastercard
Claudia Rossi
Claudia Rossi Interim vice president, Business insights and science - Afterpay
Tina Doran
Tina Doran Senior vice president, Retail & commerce – Asia Pacific - Mastercard
Mark Sage
Mark Sage Vice president, Loyalty & member experiences - DFS Group
Clement Tan
Clement Tan General manager - NTUC Link
Rupert Naylor
Rupert Naylor Senior vice president, Test & Learn - Mastercard
Achint Setia
Achint Setia Chief revenue and marketing officer - Zalora
Wee Kee Ng
Wee Kee Ng Vice president, Deputy head of Shangri-La Circle - Shangri-La Group
matthew_driver_headshot
Matthew Driver Executive vice president, Head of services – Asia Pacific - Mastercard
Ton Chirathivat
Ton Chirathivat President – The 1, Central Group
Kelly Yoong
Kelly Yoong Chief data officer, Director of planning & data - Sentosa Development Corporation
Kittiphong Sansomboon
Kittiphong Sansomboon Vice president of customer & marketing - Thai Airways International
Juliana Chua
Juliana Chua Senior director, Group Digital Technology - EssilorLuxottica
donald_ong.png
Donald Ong Senior vice president, Advisors - Mastercard
Emilie Kroner
Emilie Kroner Senior vice president, Retail & commerce - Mastercard
Ovi Noviadi
Ovi Noviadi Senior general manager, Head of CRM, Data analytic & loyalty - Erajaya Swasembada
Aditi Sawhney
Aditi Sawhney Senior vice president, Insights, analytics, consulting & innovation – Asia Pacific - Mastercard
Ristesh Singh
Ritesh Singh Director, Chief commercial officer - Indosat Ooredoo Hutchinson

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