Master Services Agreement (this “Agreement”) is effective as of the latest signature in the Schedule to which this Agreement is attached. The Client accepts and agrees to be bound by the following provisions. The reference to the “Client” shall mean an institution which will access and use the Services.
1. Product/Services
1.1. Mastercard will provide to Client the products or services described in a Schedule to this Agreement (“Services”), which the Parties may enter into from time to time, and upon mutual execution and delivery thereof, pursuant to the terms and conditions of this Agreement and such Schedule. A Party’s Affiliate (as defined below) may also enter into a Schedule from time to time, in which case the terms herein shall apply to such Affiliate as if it were the respective original Party to this Agreement. In the event that a Client Affiliate ceases to be an Affiliate of Client, any Schedule executed by such entity may continue until completion, but no further Schedules may be entered into by such entity. Unless otherwise stated in a Schedule, in the event of a conflict between this Agreement and such Schedule, such Schedule prevails. “Affiliate” means, with respect to a Party, a legal entity with regard to which such Party controls, directly or indirectly, the management and policies or the appointment of the majority of the directors of such legal entity, or that such Party is under such control by, or that is under such common control with such Party.
1.2. Mastercard will ensure that all Services be performed by qualified individuals in a professional and workmanlike manner. Mastercard may also use the services of third parties (“Mastercard Suppliers”) or its Affiliates in providing the Services.
1.3. All insights, reports, and other materials provided by Mastercard in connection with the Services (“Deliverables”) may be developed using data, databases, systems, tools and information contained in the Mastercard Data Warehouse, which is comprised of information provided by third parties and may contain certain errors, omissions or inaccuracies. Subject to Section 1.4, Mastercard shall have no responsibility for any errors, omissions or inaccuracies in the underlying data from the Mastercard Data Warehouse or data otherwise provided by or on behalf of Client or any third party.
1.4. Mastercard represents and warrants that its provision of the Services as set forth in a Schedule, are permitted under (x) all applicable laws and regulations, and privacy policies or other statement or disclosure, and (y) the terms of Mastercard’s contracts with its customers, contractors, suppliers or other third parties.
1.5. Client is responsible for: (i) obtaining all consents, information and materials from third parties (other than from Mastercard Suppliers) necessary for Mastercard to provide the Services, or as otherwise required in a Schedule; and (ii) Client’s use of and/or operation of all Deliverables as well as its implementation of any advice or recommendations provided in connection with the Services. Client represents and warrants that: (i) its provision of Client Data, as further defined below to Mastercard or a Mastercard Supplier, or such party’s receipt of Client Data from the Client or another party, in connection with the Services, and (ii) the use, analysis, and processing of such Client Data by Mastercard (and Mastercard Suppliers) to perform the Services as set forth in a Schedule, are permitted under (x) all applicable laws and regulations, and privacy policies or other statement or disclosure to which such Client Data is subject, and (y) the terms of Client’s contracts with its customers, contractors, suppliers or other third parties.
1.6. After receipt of a Deliverable, Client shall have thirty (30) business days to provide Mastercard with written notice if the Deliverable reasonably does not comply with the specifications set forth in the applicable Schedule. In such event, Mastercard will re-perform the Services to bring the Deliverables in conformance with the specifications set forth in such Schedule within a reasonable period of time and Client shall reasonably cooperate with Mastercard for any such re-performance.
2. Term
2.1. Unless terminated sooner pursuant to below, this Agreement shall terminate three (3) years from the Effective Date (unless a Schedule remains outstanding, in which case, until the expiration or termination of such outstanding Schedule) with automatic (1) year renewals unless thirty (30) days prior written notice of an intent not to renew is provided by either party (the “Term”).
2.2. Any Schedule and/or this Agreement may be terminated by one Party upon written notice to the other Party: (i) in the event that such other Party has materially breached an obligation representation or warranty and fails to cure the breach within thirty (30) business days of receiving written notice of the breach; (ii) as of the date on which proceedings are instituted against a Party seeking relief under any bankruptcy, insolvency or similar law; or (iii) in the event that Mastercard no longer offers or provides the Services or products that are the subject of a Schedule.
2.3. In the event a change in law or regulatory requirement, or any proposed change to a Service by a third party provider, prohibits or impairs Mastercard’s ability to provide a Service, or any portion thereof in a territory/ies, (“Adverse Change”), Mastercard may suspend the provision of the affected Service, or such affected portion thereof, in such territory/ies for the duration of the Adverse Change, as may be necessary for Mastercard to address the Adverse Change. If Mastercard, in its sole discretion, reasonably determines that it is unable to modify the affected Service to address the Adverse Change, Mastercard may (a) modify the Services in a particular Schedule to delete such territory/ies, Products or Services, or (b) terminate the applicable Schedule, upon thirty (30) days’ prior written notice to Client with no further liability to either Party for such termination.
2.4. If Mastercard decides, in its sole discretion, to discontinue offering the Services, or any portion thereof, in a territory for any reason,Mastercard may elect to (i) modify the Services in a particular Schedule to delete such territory/ies, or Services, or (ii) terminate the applicable Schedule, upon thirty (30) days’ prior written notice to Client with no further liability to either Party for such termination.
3. Fees, Payment and Taxes
3.1. Mastercard’s professional fees for the Services will be set forth in the applicable Schedule (“Fees”). In addition, Client will reimburse Mastercard for its reasonable travel and lodging, administrative and other out-of-pocket expenses (“Other Costs”). Mastercard will invoice Client via the Mastercard Consolidated Billing System.
3.2. Client acknowledges that any material change in Mastercard’s scope of work set forth in a Schedule, whether as a result of revised Client goals or objectives, other Client requests, changes in law, schedule delays or any other events outside Mastercard’s reasonable control, may require revisions to the Fees, performance schedule and/or other terms set forth herein, as determined by Mastercard in its reasonable discretion. Mastercard will notify Client of any such revisions and may not undertake work relating to the revised Services until Client has executed a written amendment to the applicable Schedule, or otherwise consented to in writing.
3.3. Fees are exclusive of any applicable taxes. All amounts payable under any Schedule are quoted exclusive of sales, use, value-added, and withholding taxes and all customs duties or governmental charges of any kind attributable to the provision of services, or rights granted thereunder, by Mastercard. Client is responsible for any taxes levied on the provision of Services.
3.4. Excluding income taxes relating to any Schedule, Client shall indemnify Mastercard for any such taxes, duties or governmental charges paid by Mastercard in connection with a Schedule.
3.5. Mastercard will invoice Client in currency specified in the applicable Schedule. Properly submitted invoices for which payment is not received within 30 days of the invoice date shall accrue a late charge of the lesser of (x) 1½% per month or (y) the highest rate allowable by law, in each case compounded monthly to the extent allowable by law. All payments will be allocated first to interest, then to expenses, and then to the oldest outstanding fee.
4. License and Use of Deliverables
4.1. Upon full payment of the Fees and Other Costs by Client for the Services set forth in the applicable Schedule, Mastercard hereby grants to Client a perpetual, fully paid-up, nontransferable, non-exclusive license to use the applicable Service and Deliverables, in each case, (x) without the right to resell, assign, transfer or sublicense such Deliverables in any way, and (y) solely for Client’s internal business purposes, relinquishing Mastercard of any liability for Client’s use of such Deliverables.
4.2. Client retains ownership of Client Data and any other confidential information it provides to Mastercard. Mastercard shall own and be free to use for any purpose any ideas, concepts, general skills, know-how or techniques resulting from or acquired or used in the course of or arising out of the performance of the Services, including any suggestions, enhancement requests, recommendations or other feedback provided by Client relating to the Services.
4.3. The Services and all Deliverables provided by Mastercard to Client pursuant to the Services, as well as all materials, concepts, processes and methodologies employed by Mastercard or a Mastercard Supplier in connection with the Services, are and will remain the sole and exclusive property of Mastercard (or such Mastercard Supplier).
4.4. Client shall not, and shall not permit or authorize any person, or other third parties to: (a) use the Services, or any data analytics or insights in the Deliverables in a manner so as to reverse engineer or aid any other party to reverse engineer the data contained in the Deliverables; (b) create derivative works based on the Services, the Deliverables, or Mastercard's intellectual property; (c) copy, frame or mirror any part of the Services, the Deliverables, or Mastercard's intellectual property; (d) access the Services or Mastercard's intellectual property in order to build a competitive product or service, or to copy any features, functions, or graphics of such Services, the Deliverables, or Mastercard's intellectual property; (f) except as expressly permitted under the applicable Schedule, copy, modify, or reproduce the Services, Deliverables, or Mastercard's intellectual property in any way. Client shall not remove any identification, copyright or proprietary or other notices from the Deliverables, or any copies thereof. Client shall not use any Deliverable in a manner that would violate any applicable law, regulation, or third party rights.
4.5. Client grants Mastercard a worldwide, fully paid-up license to copy, display and use Client’s name and logo (“Client Marks”): (i) as necessary to perform Services; (ii) to identify Client as a customer of Mastercard and its Affiliates on its website and marketing materials; and (iii) with Client’s prior written approval, to issue publicity or announcements concerning Mastercard’s engagement with the Client for the purpose of a case study or investor relations announcements. Client warrants and represents to Mastercard that Client owns all right, title, and interest in and to Client’s Marks and has the authority to license to Mastercard the rights granted hereunder. Except as otherwise set out in this Agreement or a Schedule, each Party will obtain the written consent of the other Party prior to the issuance of any press release, announcement or any other form of publicity, concerning this Agreement or a Schedule.
4.6. Client shall not use the Services to engage in Dynamic Pricing or Algorithmic Pricing practices that may result in discriminatory pricing, exploit consumer vulnerabilities, or otherwise constitute unfair, deceptive, or abusive acts or practices. This includes, without limitation, pricing or offers strategies that rely on Personal Data to infer protected or behavioral characteristics, or that adjust prices or offers based on surveillance or profiling techniques without appropriate disclosure. Client shall further refrain from using the Services to design, implement, or facilitate Dark Patterns. For purposes of this Agreement and any Schedule(s):
(i) “Dynamic Pricing” means pricing that fluctuates based on real-time or contextual conditions, including consumer Personal Data.
(ii) “Algorithmic Pricing” means pricing mechanisms that use automated decision-making systems, including machine learning models, to personalize or adjust prices of offers based on consumer data.
(iii) "Dark Patterns" means interface or system design practices that materially distort or impair, either intentionally or in effect, the ability of consumers to make autonomous and informed choices and may cause harm.
5. Compliance with Laws
5.1. The Parties shall ensure that their respective obligations under this Agreement and any Schedule(s) and business activities related thereto are performed in accordance with all applicable laws and regulations, including, but not limited to, all applicable anti-bribery and corruption laws and other applicable laws. Client shall not export, directly or indirectly, any Deliverables acquired from Mastercard under this Agreement or any and all Schedule(s) to any country for which the U.S. Government or any agency thereof at the time of export requires an export license or other government approval without first obtaining such license or approval.
5.2. The Parties will comply with: (i) all applicable international, federal, state, provincial and local laws, rules, regulations, directives and governmental requirements relating in any way to the privacy, confidentiality or security of Personal Data including, but not limited to,EU General Data Protection Regulation 2016/679;California Consumer Privacy Act (Cal. Civ. Code 1798.100 et seq.); the Gramm-Leach-Bliley Act; laws regulating unsolicited email communications; security breach notification laws; laws imposing minimum security requirements; laws requiring the secure disposal of records containing certain Personal Data; and all other similar international, federal, state, provincial, and local requirements, and (ii) the Payment Card Industry Data Security Standards, in each case, to the extent they apply to the Services. Subject to any applicable law, Client agrees that Mastercard may transfer data to any country in which any Mastercard Affiliate does business.
5.3. The Data Processing Agreement (“DPA”) currently located at Data Processing Agreement (https://vault.pactsafe.io/s/294cfd22-c6b3-4fb2-9cd7-486000c5e0c6/uc0do2rtk.html) will apply to all Processing of Personal Data subject to Privacy and Data Protection Law (as these terms are defined in the DPA) in the context of this Agreement. The terms of the DPA are expressly incorporated by reference into this Agreement, and will prevail over any contradictory term otherwise contained in this Agreement solely with respect to the Processing of Personal Data subject to Privacy and Data Protection Law. To the extent Europe Data Protection Law applies and notwithstanding any other term in this Agreement, Mastercard Europe SA is entering into this Agreement solely for the purpose of compliance with Europe Data Protection Law and does not have any other obligations to Client in respect of this Agreement.
6. Indemnification; Limitation of Liability
6.1. Each party shall defend, indemnify and hold harmless the other party, and its employees, officers, agents, Affiliates, representatives, and contractors from and against any claims, demands, loss, damage or expense (including reasonable attorneys’ fees) relating to or arising solely out of third party claims: (i) relating to such indemnifying party’s acts of gross negligence or willful misconduct in connection with its performance under this Agreement or a Schedule, including contractual liabilities and, when Belgium is the applicable Governing Law Jurisdiction under Section 9.14, extra-contractual liabilities, or (ii) in the case of Client, third party claims relating to the use of Deliverables or combination, modification or use of the Deliverables with materials not provided by Mastercard or materials required by Client to be included in the Deliverables. When Belgium is the applicable Governing Law Jurisdiction, and to the extent permitted by law, both Parties expressly waive any right to claim extra-contractual liability directly against any employee or director of the other Party acting solely on behalf of their respective Party in the performance or execution of this Agreement or a Schedule.
6.2. NOTWITHSTANDING ANY OTHER PROVISION TO THE CONTRARY SET FORTH IN THIS AGREEMENT, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER UNDER ANY LEGAL THEORY, TORT, CONTRACT, OR STRICT LIABILITY, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, FOR LOSS OF PROFITS, GOODWILL, OR ECONOMIC LOSS, REGARDLESS OF WHETHER A PARTY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES; PROVIDED, HOWEVER, THAT A PARTY’S WAIVER OF ITS RIGHT TO RECEIVE SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES SHALL NOT APPLY IN THE EVENT OF A BREACH OF A PARTY’S CONFIDENTIALITY OBLIGATIONS DESCRIBED IN SECTION 7.EXCEPT AS SPECIFICALLY DESCRIBED HEREIN, Mastercard MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE SERVICES AND THE DELIVERABLES AND WITHOUT LIMITATION, Mastercard HEREBY EXCLUDES AND DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW, INCLUDING BUT NOT LIMITED TO, (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, (B) COURSE OF DEALING, (C) NON-INFRINGEMENT, OR (D) FITNESS FOR A PARTICULAR PURPOSE.
6.3. Except with respect to (a) the parties’ indemnification obligations under Section 6.1 of this Agreement; or (b) Client’s breach of its obligations under Sections 3 or 4 of this Agreement, the maximum aggregate liability of any Party arising out of or relating to this Agreement or any Schedule, whether it arises by statute, contract, tort or otherwise, shall not exceed the amount of the Fees or the value of the Services and Deliverables in the Schedule under which the claim is brought. If no such fees or value of the Services and Deliverables is stated in the Schedule, then such maximum aggregate liability shall be limited in all respects to US$50,000 over the term of such Schedule. Nothing in this Agreement excludes or limits the liability of either Party for (a) death or personal injury caused by its negligence, (b) any matter which it would be illegal for the Party to exclude or attempt to exclude its liability, or (c) fraud or fraudulent misrepresentation.
7. Confidentiality
7.1. “Confidential Information” means the provisions of this Agreement and the Schedule(s) and any information, Deliverables, insights, Client Data, Mastercard Supplier data, reports, data, materials, processes, methodologies and concepts, in whatever form embodied (e.g., oral, written, electronic) owned by Mastercard or Client, including Personal Data and any non-public information about individuals or consumers of Mastercard or Client and/or their Affiliates, no matter how or by what party such information, materials, or concepts were transmitted, disclosed, directly or indirectly by either Party in the course of discussions, provisioning of Deliverables or other work undertaken between the Parties during the performance of these terms and conditions or an SOW. “Personal Data” means any information relating to an identified or identifiable individual, regardless of the media in which it is contained.
7.2. During the Term and for a period of seven (7) years thereafter (except for non-public information about individuals or consumers of Mastercard and/or Client, which shall be maintained in confidence indefinitely), the Party receiving Confidential Information (“Receiving Party”) from the other Party (“Disclosing Party”) shall maintain the Confidential Information in strict confidence and shall: (i) use
Confidential Information only as authorized in accordance with a Schedule; (ii) not copy any Confidential Information except as authorized in accordance with a Schedule; (iii) not disclose Confidential Information to any third party except as expressly permitted in writing by the Disclosing Party and then only if such third party has executed a confidentiality, privacy and data protection obligations no less restrictive than those set forth herein; and (iv) limit dissemination of Confidential Information to employees or MastercardSupplier with a “need to know” and who are subject to confidentiality, privacy and data protection obligations no less restrictive than those set forth herein.
7.3. Except with respect to Personal Data, Confidential Information shall not include any information which: (i) is already in the public domain at the time of disclosure through a source other than the Receiving Party; (ii) enters the public domain after disclosure through no fault of the Receiving Party; (iii) is already known to the Receiving Party at the time of disclosure (as evidenced by written records); (iv) was independently developed by the Receiving Party without use of or reference to any Confidential Information (as evidenced by written records); or (v) is subsequently disclosed to the Receiving Party by third parties having no obligation of confidentiality to the Disclosing Party.
7.4. Upon the written request of the Disclosing Party, the Receiving Party shall securely destroy or render unreadable or undecipherable, each and every original and copy in every media of all Confidential Information in the Receiving Party’s possession, custody or control (with certification of destruction). The foregoing shall not apply to the extent information must be retained pursuant to applicable legal or regulatory requirements or for purposes of the Receiving Party’s commercially reasonable disaster recovery procedures, provided such information shall continue to be subject to Section 7.
8. Platforms
8.1. If and to the extent the Schedule includes the Client’s use of Mastercard's and/or its vendors’ technology platforms that are identified as platforms and/or made available by Mastercard in connection with services provided by Mastercard to Client through the Schedule (“Platform”), the below provisions of this Section 8 will apply. As it relates to any Platform, the below provisions of this Section 8 will control in the event of any conflict with the other sections of these terms and conditions.
8.2. Platform Access. Subject to the terms and conditions contained herein and in a Schedule, Mastercard grants Client a limited, revocable, non-sublicenseable, non-exclusive, non-transferable right to permit its authorized users to access the Platform(s) for the purposes and term set forth in the Schedule. Client’s use of a Platform is subject to the restrictions and limitations set out in the Schedule, which may limit the amount and type of data and users and the Client’s permitted territory of use. Mastercard or Mastercard Supplier will host and retain control of the Platform(s) and will provide Client’s authorized users with access to use a Platform. A Platform is not considered a Deliverable and no rights in or related to a Platform are deemed granted. For any Platform, the only Deliverables will be the tangible reports and output specific to Client. Mastercard may, at any time, suspend or terminate the Client’s access to the Platform(s) at its discretion in the event of a breach by Client of the provisions of this Agreement or relevant Schedule (provided that such suspension or termination shall not in and of itself constitute a termination of this Agreement or the applicable Schedule) and in the event that the Client’s access to the Platform(s) is suspended as aforesaid, Mastercard will not be obligated to return any Confidential Information in its possession, custody or control to the Client.
8.3. Usage. Client will use a Platform only for its own internal purposes and by users authorized pursuant to a Schedule. Client will not: (a) use a Platform or its outputs either directly or as a service bureau for any third party; (b) sublicense, distribute, transfer, or otherwise make available to any third party (including any contractor, franchisee, or agent) access to or use of a Platform without Mastercard’s prior written consent (which may be conditioned on such third party executing an agreement with Mastercard); (c) access or use (or permit the access or use of) a Platform in order to: (i) build a similar or competitive product or service (or contract with a third party to do so); or (ii) build a product using similar ideas, features, functions or graphics of a Platform; or (iii) copy any features, functions or graphics of or in a Platform; and/or (d) derive specifications from, reverse engineer, reverse compile, modify, disassemble, translate, record, or create derivative works based on a Platform.
8.4. Users. Client shall limit its authorized users only to employees, agents/ contractors or who are bound in writing to maintain the confidentiality of a Platform unless otherwise agreed in writing by Mastercard. Client will provide Mastercard the information necessary to enable Mastercard to establish usernames for authorized users. Client will appoint one or more administrative users to manage Client’s user accounts. Client is responsible for: (a) maintaining the confidentiality of all usernames and passwords; and (b) the acts and omissions of any person to whom it provides or permits access to a Platform. Mastercard may suspend or terminate access for any user who violates the Agreement or relevant Schedule.
8.5. Client Data. Client will be solely responsible for any Client Data provided to Mastercard for use in a Platform. Client agrees that the timely provision of access to a Platform shall be dependent upon Client providing the required Client Data under an applicable Schedule.
8.6. Support. Mastercard will support a Platform through regular maintenance procedures, such as monitoring of servers, review of disk space usage and database fragmentation, addition of commercially available security patches and upgrades, and review of event log files. Mastercard may update a Platform from time to time in its sole discretion as part of its ongoing mission to improve such Platform.
8.7. Client Responsibility. Client acknowledges and agrees that, with respect to its use of a Platform, the purchase and installation of appropriate computer and communication equipment, operating systems and all necessary connectivity are the sole cost and responsibility of Client. Client shall institute security measures necessary to safeguard any remote access to a Platform from unauthorized access by persons other than its authorized users. Client shall notify Mastercard immediately and assist Mastercard in remedying any instance of unauthorized access to, or use of, a Platform.
8.8. Ownership. Mastercard retains all right, title, and interest in and to all current and future versions of all Platforms (including any algorithms, documentation, data models, and user interfaces therein or related thereto) and any other know-how, processes, techniques, concepts, methodologies, tools, or intellectual property Mastercard uses in performing hereunder, even if provided or developed as a result of performing services related to a Platform and all technology, algorithms, and data models relating thereto, even
if provided or developed as a result of performing under an Schedule for Platforms. All of the foregoing will be deemed MastercardConfidential Information. Client’s rights to use any Platform are strictly limited to those granted in the applicable Schedule for Platform(s), and all rights in a Platform not expressly granted to Client are reserved to Mastercard.
8.9. Modifications. Client may, from time to time, request modifications or customizations to a Platform. Mastercard, in its sole discretion, shall determine whether to perform such modifications or customizations and, if so, any such modifications or customizations, and related fees and charges, shall be set forth in a separate mutually executed Schedule and/or amendment and all resulting modifications and customizations shall remain the property of Mastercard.
8.10. Feedback. Client may, from time to time, provide suggestions, comments, feedback or other input to Mastercard with respect to a Platform, Mastercard may freely use such feedback as it sees fit in perpetuity, entirely without obligation or restriction of any kind on account of intellectual property rights or otherwise, provided that Client is not identified as the source of such feedback.
8.11. Claim. If a Platform is or, in Mastercard’s opinion, likely to become the subject of any infringement-related claim, Mastercard will use its reasonable efforts to: (a) procure the right for Client to continue to use such Platform or (b) replace or modify such Platform so that it is no longer subject to a claim, but is functionally equivalent in all material respects. If neither (a) nor (b) is commercially reasonable, Mastercard may terminate any affected Schedules and refund to Client any prepaid but unused fees thereunder. For the avoidance of doubt, this Section 8.11 states Mastercard’s entire liability, and Client’s exclusive remedy, with respect to any claim of infringement of the intellectual property rights of a third party.
9. General Terms
9.1. No Advice. Client agrees and acknowledges that Mastercard will not provide any legal, regulatory or compliance advice in the course of provision of Services, which shall be the sole responsibility of the Client. Mastercard may provide certain proposed materials and make certain recommendations in connection with this Agreement or a Schedule. Client acknowledges and agrees that the Deliverables, including the recommendations suggested by Mastercard in connection with a Schedule, do not constitute legal or investment advice and Mastercard does not otherwise warrant that execution of any recommendations or guidelines contained in the Deliverables will result in compliance with applicable laws or will be up to date, complete or accurate at the time of any such execution. Client is responsible for reviewing and evaluating the appropriateness of these same materials and recommendations, as well as any decisions made or actions taken by Client in response to such proposed materials and recommendations to Client, against Client’s risk-tolerances and/or other criteria. Mastercard makes no warranty or guarantees that: (a) any assessment and recommendations arising from the Services will be effective; or (b) the Services may provide statistically significant results with respect to any analysis, whether as a result of the fact that relevant data does not support the drawing of statistically significant results or because the data was corrupted, inaccurate, or incomplete in any way.
9.2. Data Use. Notwithstanding anything to the contrary in this Agreement, Client authorizes Mastercardto:(a) Process, including, where necessary, to aggregate or anonymize, Client Data to effectuate the delivery of the Services; (b) use Client Data for the following business purposes and in compliance with all applicable laws: (i) in connection with Mastercard's internal operations, including for legal, accounting, or auditing purposes; (ii) to maintain and improve the quality of Mastercard's services; (iii) to develop, improve and deliver existing and new products or services; and (iv) to secure Mastercard’s personnel, products, or systems and to conduct risk management, including fraud monitoring and prevention. With respect to each of the activities in this Clause 9.2, Mastercard will not disclose any Client Data to any third party unless such Client Data does not identify any individual or Client; and (c) anonymize Client Data, and aggregate it with other data collected by Mastercard, to create compilations, reports, analyses and insights, provided that such compilations, reports, analyses and insights do not identify, or attempt to identify, any individual or Client. “Process” has the meaning given to it under applicable Privacy and Data Protection Law.“Client Data” means, individually and collectively, all: (i) Client Confidential Information; (ii) other data, records, files, content or information, in any form or format, acquired, accessed, collected, received, stored or maintained by Mastercard or its affiliates from to time or on behalf of Client or its affiliates, or otherwise in connection with this Agreement, the Services, or the parties’ performance of or exercise of rights under or in connection with this Agreement; and (iii) information derived from (i) or (ii). Client Data does not include data that Mastercard collects in connection with the activities Mastercard undertakes pursuant to the Mastercard Rules, which such activities are governed exclusively by the Mastercard Rules.
9.3. Applicable Standards. Mastercard and Client acknowledge and agree that the analyses and data included in the Services shall be subject to all relevant laws and regulations for each applicable country, as well as Mastercard’s contractual obligations and internal confidentiality, privacy, and data analytics guidelines and policies (“Applicable Standards”). In no event will Mastercard be obligated to supply or share any information or data which Mastercard determines, in its sole discretion, would cause Mastercard to be in violation of any such Applicable Standards. Mastercard reserves the right, in its sole discretion, to apply adjustments in order to achieve conformance with such Applicable Standards.
9.4. Notice. Any notice shall be in writing and shall be addressed to the Party entitled to such notice at the address indicated below such Party’s name as it first appears above in this Agreement and shall be given by (a) an overnight registered mail or courier delivery service or (b) email transmission (other than notice of breach, termination or intellectual property claim). Any notice given under sub-clause (a) shall be deemed to have been received three calendar days after mailing, and any notice given in accordance with sub-clause (b) shall be deemed to have been received one calendar day after its transmission by email.
9.5. Force Majeure. Neither Party shall be liable for loss or damage or be deemed to be in default under this Agreement or a Schedule if its failure to perform its obligations results from or is attributable to any act of God, natural disaster, fire, strike, embargo, war, threat of terrorism, insurrection, riot or other cause or circumstance beyond the reasonable control of the Party; provided however that the
foregoing shall not excuse any failure to exercise diligence by a Party to minimize the scope, extent, duration and adverse effect of any such delay in performance, on the other Party.
9.6. Waiver. A failure or delay of either Party to enforce any provision of or exercise any right under this Agreement or a Schedule shall not be construed to be a waiver. No waiver by a Party or any amendment to this Agreement shall be effective unless expressly made in a signed writing, which writing shall not be an e-mail.
9.7 Severability. If any provision of this Agreement or a Schedule are held by a court of competent jurisdiction to be unenforceable or invalid in any respect, such unenforceability or invalidity shall not affect any other provision, and this Agreement or such Schedule shall then be construed as if such unenforceable or invalid provisions had never been part thereof.
9.8. Headings. The captions are included for convenience only and shall not affect the meaning or interpretation of the terms of this Agreement or a Schedule.
9.9. Survival. All representations and warranties, and all commitments to indemnify, defend, hold harmless, or relating to confidentiality, limitations on liability, rights and obligations upon termination, and jurisdiction, and any other provision by its nature that is meant to survive shall survive any termination of these this Agreement.
9.10. Assignment. This Agreement or any Schedule shall not be assigned by either Party without the prior written consent of the other Party, which consent will not be unreasonably withheld, provided that Mastercard may assign its rights and obligations under this Agreement to an Affiliate without prior written consent of Client. Any assignment or delegation made without the appropriate express written approval as required herein shall be null and void. Nothing in this Agreement or a Schedule is intended to confer any benefit on any third party (whether referred to herein by name, class, description, or otherwise) or any right to enforce a term of this Agreement or such Schedule.
9.11. Entire Agreement. This Agreement, including any Exhibits, and any Schedule evidence the entire agreement and understanding between Mastercard and Client with respect to the transactions contemplated in such Schedule and supersedes all prior agreements, representations, statements, negotiations and undertakings between the Parties, whether oral or written, concerning such transactions, except in respect of any fraudulent misrepresentations made by either Party.
9.12. Remedies. Unless otherwise expressly provided herein, any remedies stated herein are non-exclusive. In addition to these remedies, the Parties shall be entitled to pursue any other remedies that they may have at law or in equity.
9.13. Authority. Each Party represents and warrants to the other Party that it has all necessary corporate power and authority to enter into the Agreement (and any Schedules that it executes) and comply with its obligations thereunder and, when executed and delivered, the Agreement and each Schedules that it executes shall be such Party’s legal, valid and binding obligation enforceable in accordance with its terms.
9.14. Governing Law; Venue.
This Agreement and all Schedules and the respective rights and obligations of the Parties shall be governed by the laws of the applicable Governing Law Jurisdiction (as set out in the table below) without reference to its conflict-of-laws or similar provisions that would mandate or permit application of the substantive law of any other jurisdiction. The courts located in the applicable Governing Law Jurisdiction (as set out in the table below) shall have the exclusive jurisdiction over any actions or disputes related to this Agreement and any applicable Schedule.
| Market | Mastercard Entity | Address | Governing Law Jurisdiction |
|---|---|---|---|
| Any market in the Europe Region | Mastercard Europe SA | 198/A Chaussée de Tervuren, 1410 Waterloo, Belgium | Belgium |
| Any market in the Asia/Pacific Region | Mastercard Asia/Pacific Pte. Ltd. | 3 Fraser Street, DUO Tower #17 - 21/28, Singapore 189352 | New York |
| Any market in the Canada Region | Mastercard Canada ULC | 121 Bloor St. East, Ste 600, Toronto, Canada M4W 3M5 | Province of Ontario and the federal laws of Canada |
| Any market in the United States Region | Mastercard International Incorporated | 2000 Purchase Street, Purchase, New York 10577 | New York |
| Any market in the Latin America and the Caribbean Region (except Argentina and Brazil) | Mastercard International Incorporated | 2000 Purchase Street, Purchase, New York 10577 | New York |
| Brazil | Mastercard Brasil Soluções de Pagamento Ltda. | Av. Nações Unidas, 14171, Crystal Tower, 20° andar, São Paulo, Brasil | City and State of São Paulo and laws of Brasil |
| Argentina | Mastercard Cono Sur, S.R.L. | Plaza Porteño 1, Olga Cossettini 771, 2º piso, Buenos Aires, Argentina, C1107CDA | Tribunais Comerciais Nacionais de la Ciudad de Buenos Aires and laws of Argentina |
| Any market in the Eastern Europe and Middle East & Africa region | Mastercard Middle East Africa FZ-LLC | Mastercard, R04, Dubai Internet City, Al Falak Street P.O Box 500003 Dubai, United Arab Emirates | Laws of England and Wales, and Dubai International Financial Center Courts in Dubai, UAE |
