Experimentation & Innovation in Covid-19 Recovery Track (Asia-Pacific)
Future Proofing Financial Services: The Rise of Open Banking and FinTechs to Drive Customer-Centric Product and Service Innovation
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The disruption of in-person commerce and banking has accelerated the trend of digital transformation in the payments and banking industry. Open banking and FinTechs can help equip banks with the ecosystem necessary to build innovative solutions for consumers and enable agile response to meet evolving customer expectations. In this session, explore Open Banking use cases, the latest FinTech innovations, and how financial institutions can develop a strategy that focuses on the customers.
Session Speakers
Building a Culture of Innovation
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If necessity is the mother of invention, then this period in history is ripe for a massive brood. Innovation is already woven through the fabric of some organizations, while for others, thinking about new products and ways of working may be a loose thread. In this session, you will learn key attributes innovative companies have in common, proven approaches to the innovation lifecycle, areas where the most innovative organizations are focusing their efforts, and more.
Session Speakers
Effectively Managing Customer Channel Migration Amidst the Shift to Digital
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The shift to digital accelerated by the pandemic is here to stay. In order to maintain loyalty and spend during and after the pandemic, it is important that brands adapt - or risk getting left behind by competitors - and offer consumers the optimal digital channels to receive promotions, browse options, and make purchases. Brands that previously considered digital platforms a secondary channel for commerce will now have to evolve their approach, while brands who excel in the transition will have the opportunity to attract new consumer segments and build brand affinity that will persist post-pandemic. Join us for a conversation to learn what it takes to undertake a successful digital transformation and build brand affinity with new and existing customers.
Session Speakers