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Industry
Capabilities Used
Problem
A fintech partnered with Mastercard Performance Engine to optimize and grow its acquisition efforts and increase overall portfolio performance
A fintech in Latin America was particularly focused on financial inclusion for underserved populations, offering a platform for consumers to make withdrawals, transfers and payments online. They also enabled consumers to use a pre-paid card in-person. The fintech wanted to optimize and grow its acquisition efforts and increase the overall performance of its portfolio.
Approach
The client leveraged Mastercard Performance Engine to:
RESULTS
Mastercard Performance Engine helped the fintech drive increases in acquisition, portfolio monetization and engagement
The client’s new, user-centric acquisition strategy and multichannel marketing drove a significant lift in digital acquisition and portfolio monetization. Within one year, the client saw notable growth across new accounts:
115%
increase in account openings.
118%
increase in total accounts activated.
39%
increase in active customer base.
Additionally, user experience improvements and the new customer relationship strategy drove meaningful increases in organic acquisition and engagement
119%
in organic conversion rates.
77%
of all account activations were from mobile, a 20% increase in one quarter.
25%
decrease in website bounce rate.