Consumers have moved much of their daily lives to digital channels, including shifting much of their banking activity from traditional branch transactions to online and mobile platforms. Banks around the globe have accelerated their innovation in digital products as they face increased competition and consumer demand.
Many Latin American banks that have already embarked on digital transformations have been able to respond to the consumer demand for innovation in banking products and services, increase revenue and reduce costs.
"As consumer preferences evolve, banks must understand their needs and keep one step ahead with the right data, insights and access to technology. It’s also important to know when to bring in third parties that can provide some of the missing expertise and components for the transformation.”
This report looks at:
Challenges facing all banks in launching or expanding their digital transformation
Examples of how banks in Latin America have approached their digital journeys
The most efficient digital transformation path
Download "Banking's Digital Transformation Journey: Challenges, Approaches and Successful Journeys in Latin America" to learn more.
This report is also available in Spanish and Portuguese.