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In a trend dubbed as the “Great Resignation,” record numbers of employees are quitting their jobs in 2021. This labor shortage has created a myriad of challenges for companies in managing staffing and day-to-day operations.

Companies have a bevy of potential tactics to optimize operations, including wage increases, technology investments, changes in store hours, and more. To determine the best operational shifts to address the current labor shortage, companies should conduct targeted business experiments to optimize their store operations strategy.

Join this webinar to learn:

  • Expected trends in labor and store operations
  • Key business experiments to optimize staffing and store operations
  • Real-world client case studies
  • Relevant solutions to improve your testing capabilities



Michelle Carter 

Michelle Carter

Senior Vice President

Michelle leads a global team focused on solutions such as Test & Learn® within Mastercard’s Sales & Servicing team. Michelle joined Mastercard from the 2015 Applied Predictive Technologies (APT) acquisition, where she served as the Senior Vice President of Sales and Client Delivery for Test & Learn® solutions. At APT, she spent 11 years partnering with numerous Retailers and Consumer Products companies on their Test & Learn® capabilities.
RJ Wynn 

RJ Wynn

Vice President

RJ is Vice President of Mastercard Test & Learn® Sales in North America, helping merchants harness the power of data to make actionable decisions with confidence. Prior to Mastercard, he spent 8 years at Applied Predictive Technologies, partnering with clients in the US, Europe and Asia to optimize their testing capabilities.

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