Skip to main content

The Choices in Banking and Payments study is offered to community financial institutions (FI) in the U.S. to help them understand the payments and banking choices made by consumers who bank with Community FIs and/or national banks.

It provides insights into:

What drives consumer choices in their selection of banks, credit, and debit cards to engage in.

How differently are consumers looking at Community FIs versus Regulated Banks to fulfill their payments and banking needs?

What are the drivers of choice that matter most to consumers when seeking a primary solutions provider for their credit cards, debit cards and checking accounts? Does that vary between Community FIs and Regulated Bank customers?

What should Community Financial Institutions prioritize on in their product and service offerings to their members and customers?

Complete the form to download the report and access detailed study findings, recommendations, and Mastercard solutions that will help community financial institutions succeed in the banking and payments space.

This report is exclusive to Mastercard customers. If you have any issues downloading the report by completing the form, please contact your Mastercard representative.

Download the Report

Mastercard Study: US Small Business

This Mastercard report provides US Small Business owners with insights to help Community Financial Institutions navigate the small business payments space and to understand the opportunities and challenges that confront both the Community FIs and their customers and members.

Mastercard Study: Mobile and Digital Wallets

This Mastercard report provides Community Financial Institutions with a better understanding of the American mobile and digital landscape to help them remain competitive.

The Buy Now, Pay Later Study - Community Financial Institutions

This research report dives into how Unregulated Financial Institutions can remain competitive by understanding and acting upon consumer preferences, perceptions and needs in a competitive environment.